Frequently Asked Questions

Purchases prior December 2022

You will receive 10% of your allocation in the following working week and 90% over the next 6-12 months as Plastic Waste is Removed from the Environment.

Note! Majority of the CSR allocations for purchases before December 2022 have been delivered to the CSR Wallets as of October 2023.

Purchases from December 2022 onwards

You will receive 10% of your allocation in the following working week and remaining 90% every 4 weeks in 10% allocations as Plastic Waste is removed from the Environment.

CSR allocations for purchases of the Plastic Neutrality Packages (PNP-s) can be seen in the “CSR Central” section of the page, under the “My CSR” menu.

New entries will be added to the list on or before the Friday of the week following payment being received by us.

CSR Central is a new advanced dashboard of your CSR holdings.

CSR Central consists of following sections:

1. My CSR Wallet - an overview of CSR holdings in your internal CSR Wallet and latest CSR Transactions.

   1. CSR Summary - snapshot of your CSR holdings within various delivery statuses and associated CSR amounts.

   2. Deposit - is showing the latest delivery transactions into your CSR Wallet.

   3. Withdraw - is showing the latest withdrawal transactions from your CSR Wallet into your blockchain wallet.

2. My CSR - a detailed list of your CSR holdings as redemptions, savings, promotions.

3. My CSR Savings - a dashboard showing your current CSR savings.

4. My CSR Retirements - a dashboard where you can initiate your CSR retirement process and receive a Plastic Neutrality Certificate confirming your CSR Retirement and Plastic Neutrality.

5. Latoken Info Panel - the latest CSR trading information from LATOKEN cryptocurrency exchange platform.

6. CoinMarketCap Info Panel - the latest CSR market information from CoinMarketCap platform.

7. CoinGecko Info Panel - the latest CSR market information from CoinGecko platform.

My CSR Wallet is your personal CSR vault which holds your allocations of CSR ready to be used as per your needs.

All CSR that has reached its delivery criterias will be delivered into your My CSR Wallet.

You may keep the delivered CSR in the My CSR Wallet or you may request a withdrawal into your external wallet address.

You can initiate a withdrawal under My CSR Wallet > Withdraw section.

A withdrawal is carried out into your external blockchain wallet.

Withdrawals are manually reviewed. Approved withdrawals are processed within 14 days.

Note - there is a withdrawal processing fee of 250 CSR, which will be deducted from the requested withdrawal amount.

See Withdrawal Tutorial at https://csrnow.com/content/learnings/tutorials/ for more information.

You can request a withdrawal for the total amount of CSR displayed in the CSR Balance row marked as “Available” under the My CSR Wallet menu.

The minimum withdrawal amount is 500 CSR.

Note - there is a withdrawal processing fee of 250 CSR, which will be deducted from the requested withdrawal amount.

At this time, you can submit ONE withdrawal application at the time.

The withdrawal applications are processed once a week and after the withdrawals have been processed, you will be able to submit a new withdrawal request.

Yes, you can cancel a withdrawal application.

You will need to raise a Support Ticket with the “Withdrawal” category in order to request the cancellation of the withdrawal.

The support ticket must be submitted before we process the withdrawals. If the cancellation is submitted after the withdrawals have been processed, we cannot be held responsible.

You cannot change your withdrawal amount. The withdrawal will be processed in the amount requested, minus the processing fee.

You will need to raise a Support Ticket with the “Withdrawal” category and request withdrawal cancellation.

Company does not take responsibility for withdrawal applications that have been submitted with incorrect information and are not properly cancelled before the withdrawals are processed.

Once withdrawal is processed, the CSR is on the blockchain and out of our control.

You cannot change your withdrawal destination address.

You will need to raise a Support Ticket with the “Withdrawal” category and request withdrawal cancellation.

Company does not take responsibility for withdrawal applications that have been submitted with incorrect information and are not properly cancelled before the withdrawals are processed.

Once withdrawal is processed, the CSR is on the blockchain and out of our control.

You may request the withdrawal to any Ethereum wallet address.

The company does not check nor verify the ownership of the wallet address.

Company does not take responsibility for withdrawal applications that have been submitted with incorrect information and are not properly cancelled before the withdrawals are processed.

Once withdrawal is processed, the CSR is on the blockchain and out of our control.

In order to submit withdrawal application, you need to have met following criterias:

• An approved KYC / KYB under My KYC section

• Enabled One-Time-Passcode (OTP) under My Profile section

• Enabled and set-up Google 2FA Authentication app under My Profile section

These safety measures have been implemented to protect your CSR and the whole CSR ecosystem. There will be no exceptions made to bypass one or more of the criterias for a CSR withdrawal.

With the launch of CSR Central, this is no longer needed. All CSR is delivered into your CSR Wallet within CSRnow.com.

We may ask you to provide a wallet address to verify your CSR holdings.

Note - we will never ask you to provide any passwords or security keys to your wallets in order to verify your CSR holdings or applications.

Never share your passwords or security keys with anyone.

If such a thing occurs, contact our Support immediatley.

The Company will not be held responsible for any losses of funds in case you have shared passwords or security keys to your wallets or to CSRnow.com.

Any individual or corporation with an interest in CSR has an automatic Guest access to the CSRnow.com.

If you wish to access your private holding information on CSRnow.com and your email address is not recognized you should contact us here.

Support tickets are reviewed within 7 days but in some cases this can take up to 28 days. We ask for your patience and understanding in such cases..

If the details shown on your “My CSR” page are not correct, follow the instructions below:

1. If you purchased your PNP on CSRnow.com click here.
2. If you purchased your PNP or acquired your CSR on another platform you should contact support on that platform.

Application Statuses have the following meaning:

Issued

A status of “Issued” is given to CSR allocations that have been distributed to your blockchain wallet  in full amount.

Delivered

A status of “Delivered” is given to CSR allocations that have been delivered to your internal CSR wallet in full amount. The delivered amounts can be seen in the My CSR Balance section under CSR Central menu.

Deliveries commenced in October 2023 with the launch of CSR Central.

Saved CSR

A status of “Saved CSR” is given to CSR allocations that have been set to saving (staking).

The CSR saving feature will be introduced into the CSR Wallet solution and will be available again soon.

Application Received

A status of “Application Received” is given to CSR allocations which have all relevant data from you for the CSR application delivery. Note, this does not mean that CSR will be delivered immediately.

There is no set timeline when the delivery of CSR for the submitted applications will start.

Pending

A status of “Pending” is given to CSR allocations where there is sufficient data for us to proceed with delivery and the allocation is scheduled for delivery.

In Process

A status of “In Process” is specific for Mandatory Purchase Pools (MPP). This status indicates that the application to participate in the MPP has been approved and is due to be distributed in due time.

Under Review

A status of “Under Review” is given to CSR allocations that are being considered and are not yet approved or rejected.

Security Hold

A status of “Security Hold” is given to CSR allocations that are considered for one reason or another to be at risk.

In some cases, the status of “Security Hold” will be lifted by the Company or you may make an application for “Security Hold” to be lifted if you feel this is appropriate.

Follow the instructions for Lifting Security Hold at the Tutorials section. 

Hold

A status of “Hold” is given to CSR allocations that are considered for one reason or another to be undeliverable at the moment - allocation needs additional information from you and/or needs to be reviewed by the management.

Deleted

A status of “Deleted” is given to CSR allocations where multiple submissions of the same application have been identified. Only one valid application can be submitted.

Rejected

A status of “Rejected” is given to CSR allocations that have erroneous data, are falsely claimed or have been considered and rejected. No delivery to such allocation will be made and the allocation is listed on CSRnow.com for reference only.

In upcoming months we will introduce an appeals process for Rejected CSR allocations where you will be able to re-submit the application or defend your claims.

Please monitor the official communication channels and this site for additional information.

Until such time as the formal appeals process is live, no additional review or consideration will be given to rejected CSR allocations.

The delivery of CSR is segmented into various pools based on various criteria as below.

Pool A

Allocations in Pool A are redemptions that were carried out before 15th May 2021 where the resulting CSR allocation was less than 100,000 CSR.

Pool B

Allocations in Pool B are redemptions that were carried out between 16th May 2021 and 1st October 2021 where the resulting CSR allocation was less than 100,000 CSR.

Pool C

Allocations in Pool C have applications for a discretionary award of CSR due to prior holdings of ISF where the application was made prior to 1st October 2021 and the resulting CSR allocation was less than 100,000 CSR.

Pool D

Allocations in Pool D are redemptions that were carried out before 15th May 2021 where the resulting CSR allocation was 100,000 CSR or more.

Pool E

Allocations in Pool E are redemptions that were carried out between 16th May 2021 and 1st October 2021 where the resulting CSR allocation was 100,000 CSR or more.

Pool F

Allocations in Pool F have applications for a discretionary award of CSR due to prior holdings of ISF where the application was made prior to 1st October 2021 and the resulting CSR allocation was 100,000 CSR or more.

Pool G

Allocations in Pool G are redemptions that were carried out after 1st October 2021. All Pool G Allocations receive an initial 10% distribution the following working week with the 90% balance being distributed within 12 months.

Pool H

Allocations in Pool H have applications for a discretionary award of CSR due to prior holdings of ISF submitted in the period of Oct 2021 until 31st March 2022.

Pool I

Allocations in Pool I have small, less than 100 of CSR holdings.

Pool J

Allocations in Pool J discretionary award applications of CSR due to prior holdings of ISF carried out in March 2021.

Pool K

Allocations in Pool K are forced redemptions carried out on January 8th, 2022. 

Pool MPP

Allocations in Pool MPP are CSR allocations of Mandatory Purchase Pools. Your stake in the pool is added as a note on the allocation row. MPP-s are due for delivery once the pool has been filled and released by MPP Manager.

Pool January, February, …, December

Allocations in Pool “month name” (JAN22 … DEC22) are allocations of CSR because of purchases in that month of 2022. You may find that initially your allocation is allocated to pool G pending final processing into the monthly pools.

Pool Week-_ _-of-202x 

Allocations in Pool Week-number are allocations of CSR because of purchases in that week of 202x (2023, 2024 etc).

Pool BNS2x-…

Allocations in Pool BNS2x-… are CSR allocations of promotions of a specific week of 202x (2023, 2024 etc).

Pool DI-23-…

Allocations in Pool DI-2x-… are CSR allocations of discount promotions of a specific week of 202x (2023, 2024 etc).

Unfortunately not.

In order to properly reflect the retirement of your CSR plastic credit as you progress, it is only possible to link 1 (one) CSRnow.com account to one Ethereum blockchain address.

The CSR Retirement is CSR holders' decision to remove the CSR in their possession from the circulation, thus confirming the end of the plastic waste recycling process.

As part of the process, an individual or company sends (using the retirement process on CSRnow.com) CSR from their Blockchain CSR Wallet (often referred to as a MetaMask Wallet or Trustwallet) to the CSR Retirement vault.

Once CSR is sent to the CSR Retirement vault it is forever removed from circulation - it cannot be accessed, reversed or retrieved by anyone.

Upon completion of the CSR Retirement a CSR Retirement Certificate is produced and can be downloaded from CSRnow.com as confirmation of the CSR Retirement.

The visibility setting for CSR Retirements is by default set to Private.

You can set the visibility of the CSR Retirement in the “Retirement of CSR” menu by opening an individual retirement event.

There you can choose to set the setting to Private, Restricted or Public.

Note, chosen setting will apply to all individual retirement events.

You can learn more about the Retirement process at the Tutorial page on https://csrnow.com/content/learnings/tutorials/.

By default the name on the CSR Retirement certificate and/or Hall of Fame displays the name of the account holder.

If you wish to display a Company Name instead, you can change this setting under the “Member > My Profile” menu. There are fields where you can insert the Company Name, URL and upload the company logo.

Check the tick-box next to “Display company name instead of account holder name” and click “Save” to display the company name on the certificate.

Upon refreshing the browser the changes will appear on certificates and on the Hall of Fame.

You may save / stake your CSR at the Company’s vault and earn additional CSR. At the moment you can save your CSR for 6 or 12 months.

Please note, CSR savings period commences once Your CSR allocation reaches its delivery order. Until then you are able to cancel or change the desired savings period.

To learn more about CSR saving/ staking read the tutorial at https://csrnow.com/content/learnings/tutorials/

This is not an issue with CSRnow.com.

This issue usually happens because of the way in which exchanges track and recognise transactions:

1. Bulk Distribution: When we send CSR to many people at once (bulk distribution), it’s different from usual single transactions. Some exchanges are not set up to recognise these bulk sends properly.

2. Exchange Rules and Tech: Some exchanges just don’t accept deposits from bulk distribution contracts due to their own rules or technical limits.

This is why you confirm that you are not requesting a withdrawal to a deposit address of an exchange as part of the withdrawal process.

This is not an issue with CSRnow.com.

This issue usually happens because of the way in which exchanges track and recognise transactions:

1. Bulk Distribution: When we send CSR to many people at once (bulk distribution), it’s different from usual single transactions. Some exchanges are designed to identify and credit, one-to-one transactions only. So, when they get CSR from a bulk distribution, they might not record it correctly and think it’s not a real token.

2. Exchange Rules and Tech: Some exchanges just don’t accept deposits from contracts due to their own rules or technical limits.

This is why you confirm that you are not requesting a withdrawal to a deposit address of an exchange as part of the withdrawal process.

If you purchased your PNP or acquired your CSR on another platform you should review the FAQs on that platform as additional more specific questions may be answered there.

Should you still have questions you should raise a support ticket on that platform.