Frequently Asked Questions

Plastic
Neutrality

View

CSR
Information

View

CSR
Merchants

View

CSR
Mall

View

TUTORIALS

CSR Plastic Neutrality

COMING SOON

TUTORIALS

CSR Information

Saving/Staking CSR

Introduction

You are now able to Save or Stake any CSR at the point of Distribution.

Note that there will be a separate process for saving CSR you have in your CSR wallet on the Etherium Blockchain (i.e. in MetaMask etc).

There are 2 durations presently available for CSR saving prior to distribution; You can save for 6 months or for 1 year.

You will receive a 3% interest for CSR saved for 6 months and a 7% interest for CSR saved for 12 months.

You can cancel your request to save CSR until such time as the saving plan starts (i.e. the CSR is distributed).

CSR marked for saving is, once distributed, locked for the duration of the plan.

How to Save (Walkthrough)

1. Login into CSRnow.com using your registered email address.

2. You will see the dashboard

csrsaving_dashboard

3. From the menu select “My CSR -> My CSR”

csrsavings_mycsr

4. In “My CSR” you will see all your CSR records and allocations with their current statuses, including Pending CSR address, Partially Issued, Issued, Complete, Under review, Rejected.

To learn more about what each Status means visit our FAQs at https://csrnow.com/content/learnings/faq

5. The first step in CSR saving is to carry out the FREE verification process for your CSR wallet address (Ethereum wallet address) via Metamask.

At this point, Metamask is the only solution accepted for verification. We are working on alternative solutions for the future.

a. Scroll to right, to the end of the record line to see the action icons

csrsavings_icons

b. Click on the Silhouette icon to start the verification process for your CSR Wallet

csrsavings_verify

c. MetaMask will open, verify the message details in MetaMask (note there is no Gas Fee).

csrsavings_metamask

d. When you are ready click “Sign”.

6. All verified CSR Wallets are indicated by the tick-mark icon.

csrsavings_verified

7. Again scroll to right and click on the “Save/Stake” icon

csrsavings_save

8. Select your desired period of saving and click “Confirm”

csr savings choose period

Note: If you tick the “Save ALL My CSR” it will include all available CSR on the CSR address for the chosen duration.

csrsavings_save_all

9. Now you will see the saving start date, saving period, and the interest rate on the record line or lines.

10. You have now committed the saving of your CSR.

11. You are able to cancel it at any time prior to the distribution and the commencement of saving of your CSR.

csrsavings_cancel

csrsavings_cancel2

12. CSR that is distributed and part of your savings plan will be transferred to the corporate savings vault and will start to accrue interest daily.

13. You can review your savings and accruals on a daily basis after distribution to the corporate saving vault under My CSR > My CSR Wallet menu.

csrsavings_saved_csr

CSR Retirement

Introduction

The process of retiring your CSR is a multi-step process.

You will verify you CSR Wallet address using MetaMask. This is a free process and does not incur a gas fee on the Ethereum Network.
Note that only one CSRnow.com account can verify a given CSR Wallet address.
Sharing of CSR wallet addresses with your colleagues and family members is insecure and not permitted in CSRnow.com.
Note that a member of CSRnow.com may have many CSR Wallet addresses.
Retirements from multiple CSR Wallets addresses will be shown on different CSR Retirement certificates.
If you want all your retirements to be recorded on one certificate, you MUST retire them from the same CSR Wallet address.
Retiring the CSR to the dedicated CSR Retirement Vault.
You will initiate this process in CSRnow.com and complete it with MetaMask.
Only CSR Retirements complete on CSRnow.com will receive validation and certification.
There is an Ethereum Gas cost associated with the retirement process.
CSRnow.com does not charge any fees in the retirement process. The only fee is the Ethereum Gas costs for the Ethereum Network.
Once you complete the signing of the retirement process with MetaMask the transaction will be mined on the Ethereum Blockchain. CSRnow.com is not in control of the Blockchain.
The number of confirmed blocks required is shown as part of the process.
Once the required number of confirmed blocks have been mined you will be able to download 2 certificates.
The first one, CSR Plastic Waste Retirement Event certificate, is for the specific retirement you have just carried out.
The second one, CSR Plastic Waste Retirement certificate, is for all the retirements you have carried out for this specific CSR Wallet address.

Walkthrough

We will now walk through the process step by step:

Login into CSRNow.com and select “CSR of Retirement” from the Dashboard.
If you have not verified your CSR Wallet address with MetaMask, click on the silhouette icon.
Metamask will open.

Note: You must install MetaMask to complete the retirement process. To learn more about MetaMask and how to install it visit https://metamask.io
CSRnow.com cannot offer additional support for MetaMask other than to suggest you review the details at https://metamask.com.
From the Metamask panel you will be requested to “Sign” the transaction.
Signing the transaction will confirm your ownership of the CSR Wallet address on the Ethereum Blockchain.

This verification is free of gas charges, no Ethereum or CSR will be deducted from your account.
You will see a Success pop-up
When the CSR Wallet address has been successfully verified, a star icon will appear next to the CSR Wallet address.
Well done, you are well on your way to retiring your CSR Plastic Credits.
You now need to specify how many CSR Plastic Credits you want to retire.
Note: you can only retire CSR Plastic Credits that you have stored in your CSR Wallet address on the Ethereum Blockchain.
CSR that is held on CSRnow.com pending for distribution is not eligible for retirement.
Click on the wallet icon.

A pop-up will open where you can enter the amount of CSR Plastic Credit you want to retire. You can either enter the numeric amount or click the Max button.
Click “Retire now”.

Note: For the security of your CSR, the retirement transaction must be confirmed using MetaMask.
MetaMask opens and asks you to Confirm the transaction.
Check the transaction… You are sending your CSR to the CSR Retirement Vault Contract Address:
0x47a55a19F6E31EaeC335086966cd52C2869fe690
Once you complete this process your CSR Plastic Credit will be removed from the circulation permanently.
This process cannot be reversed under any circumstances.
Once you have verified that the CSR Plastic Credit is being sent to the CSR Retirement Vault Contract Address above you should also check the gas costs.
CSRnow.com does not charge a fee for the retirement process and the only fee is the Ethereum Blockchain gas fee collected by the Ethereum mining nodes.
If you are happy with the details click “Confirm” to initiate the CSR retirement transaction.
Upon successful retirement a pop-up will be shown.
A new “Eye” icon will appear. Clicking on this icon you will be able to view all of your retirements for a particular CSR Wallet address.
After clicking the eye icon a panel will appear allowing you to do several things:
1. Download the CSR Plastic Waste Retirement Event certificate
2. Set the visibility of your CSR retirements on CSRnow.com
Click on the “Download” icon, this will download the CSR Plastic Waste Retirement Event certificate to your computer.
You can choose the visibility of your CSR retirements on CSRnow.com.
You can choose between following options:
1. Private: Your name, its link to the blockchain address and the retirement of CSR is private and can only be seen by you.
2. Restricted: Your name, its link to the blockchain address and the retirement of CSR is private and can only be seen by you and other holders of CSR when they are logged into CSRnow.com.
3. Public: Your name, its link to the blockchain address and the retirement of CSR is PUBLIC and can be seen by any visitor to CSRnow.com.
  
  Note: Default setting is “Private”
  If you have multiple retirements, then the chosen setting applies to all of the retirements linked to the specified CSR Wallet address.
When you have multiple CSR retirements associated with the CSR Wallet address, a download icon will appear on the main panel. Clicking on this icon will create a CSR Plastic Waste Retirement certificate, which will summarise all of your independent retirement events.
Plastic Waste Retirement Certificate – a summary of all of your CSR retirements for a specific CSR wallet address.
Under the main menu bar “Access > CSR Hall of Fame”, you can see all Public and Restricted CSR retirements made by you and other supporters of the project.
The “CSR Plastic Waste Retirement Event certificate” shows the following information:
1. The name of the account retiring the CSR Plastic Credit
2. Amount of CSR Plastic Credit retired
3. Retirement date
4. Retiring CSR Wallet address
5. The block number on the Ethereum Blockchain
6. The transaction hash on the Ethereum Blockchain
7. A QR-code which directs to the URL of the specific transaction on https://etherescan.io
The “CSR Plastic Waste Retirement certificate” shows the following information:
1. The name of the account retiring the CSR Plastic Credit
2. The total amount of all retired CSR Plastic Credit retired from the specific CSR Wallet address
3. Certificate generation date
4. Retiring CSR Wallet address
5. QR-code – directs to a dedicated page on CSRnow.com showing all relevant CSR Plastic Waste Retirement Events.
6. This visibility of the dedicated page is presently set to restricted and will be updated over the coming weeks to be as specified by the retiring member.

CSR Hall of Fame

Add your company logo and website

Now you can add your company logo and website address to your CSR Retirement records on CSR Hall of Fame and be proud of becoming Plastic Neutral and advertise it even more.

Walkthrough

We will now walk through the process step by step:

Login into CSRNow.com and select “My CSR” and “My Profile” from the Dashboard.
You will be presented with following fields to be updated.
If you wish to display a company name on the Hall of Fame and the retirement certificates, fill out the relevant field and make sure to activate the selection with the tick-box. If tick-box is not activated, your personal name will be displayed.
Submit website address (URL) of your company and a logo. Logo must be *.jpg, *.jpeg or *.png, max dimension 250×250 px and max size 100kb.
Company website and logo must be both submitted in order to be displayed on Hall of Fame. Once these steps have been completed click “Save”.
If all required fields have been successfully submitted and accepted, a success message will be displayed.
Please note, the submission of company website address and logo will go through a review before changes will be visible in Hall of Fame. Please allow up-to 7 days for this process.
Make sure that the CSR Retirement setting under “My CSR > CSR Retirement > View Retirements” has been set to “Public” in order to display the logo and create backlink to your company website.
Once all the steps have been completed, your CSR Retirement will be visible on CSR Hall of Fame with your company logo and backlinks to your company website.

Update CSR Wallet Address

In order to request an update to your CSR Wallet Address you will be required to provide:

Your new CSR Wallet Address
Additional Supporting ID information.

You should take great care in this process.

Once approved future CSR distributions will go to your new address.

Notes:

1. You cannot update the CSR Wallet Address on CSR Distribution Records that are issued.
2. You are responsible for maintaining the security of your private keys and your CSR Wallet Address, the company is not responsible for your security.
3. For CSR distribution records that are set to a status of “Security Hold” a change in CSR Wallet Address, Once approved by CSR Support, will automatically lift the “Security Hold” status, and CSR distributions will resume.

Support aims to process requests to change CSR Wallet Addresses within 2 working days.

The company reserves the right to refuse any and all requests to change CSR Wallet Addresses at its sole discretion.

To request an update to your CSR Wallet Address, follow the instructions below:

1. 1. Login into CSRNow.com
  2. Click “My CSR” from the dashboard.
  3. Scroll to the distribution record that you wish to update.
  4. To Launch the Change CSR Wallet Address wizard click the “Edit” icon on the right hand side.
    
    CSR Wallet Address Change Wizard
    Step 1
    In step 1 you will enter your new CSR Wallet Address.
    a) Select the CSR Wallet Address you wish to use in MetaMask.
    b) Enter your new CSR Wallet Address and Click Next.
    
    c) To confirm that you own the address you have entered you are required to complete a “Signature Request” using MetaMask.
    A “Signature Request” is a free process and no Ethereum or CSR will be deducted from your account.

d) After reading the confirmation message in MetaMask click “Sign”.

Step 2

In Step 2, you will upload an image file containing a picture of your Government-issued photo ID, e.g. passport, driving license, ID card, etc.

a) Click Choose file and select your image file.

b) Click Next.

Step 3

In Step 3, you will upload an image file containing a selfie, holding a plain piece of white paper with CSRnow.com, today’s date, and your new CSR Wallet Address clearly written on it

When taking your selfie you should hold your ID card and the piece of paper in your hand.

Ensure that your face is completely visible and your hand does not obscure your ID card details.

a) Click Choose file and select your selfie.

b) Click Next.

Step 4

In Step 4 you can choose to update the CSR Wallet Address on all un-issued records that are currently using the old CSR Wallet Address or only on the specific record on which you clicked the edit icon at the beginning of this process.

To update the CSR Wallet Address on all un-issued records check the box provided.

c) When you are ready click “Confirm” to complete the wizard.

Note: Requests to update CSR Wallet Address are manually reviewed and approved by CSRnow support.

This review process may take up to 2 working days.

d) You will see progress in the Notes and Comments column.

Once your request has been processed you will be notified when you log into CSRnow.com

Set and Lift Security Hold

Security Hold

You can control the distribution status of any address which has CSR pending distribution.

To stop the distribution of CSR set the “Security Hold” status as described below. You can request the “Security Hold” Status be lifted at any time (Additional support Identification information is required to lift “Security Hold”).

You should set your pending and upcoming CSR allocations to “Security Hold” if you have lost access to your CSR Wallet Address, or you suspect that someone may have access to your CSR Wallet Address (i.e. MetaMask), or you do not recognize the CSR Wallet Address used in CSRnow.com.

Once you have successfully resolved any issues you have had with the CSR wallet address, you may request the “Security Hold” status be lifted and enable CSR distributions. Changing the CSR Wallet Address also lifts the “Security Hold” status for that Address.

Note: To lift “Security Hold” you will be required to sign a signature request in MetaMask and provide additional ID information.

You are responsible for maintaining the security of your private keys and your CSR Wallet Address, the company is not responsible for your security.

Setting “Security Hold” on your CSR Wallet Address

Login into CSRnow.com and select “My Profile”.
The “My Profile” page lists all CSR Wallet Addresses connected with your account at CSRnow.com.

You can set “Security Hold” for any CSR Wallet Addresses with pending CSR distributions.
By clicking on the “Security Hold” button, the distribution of CSR will be suspended to all CSR records with this specific CSR Wallet Address.

Lifting “Security Hold” from your CSR Wallet Address

In order to request “Security Hold” status be lifted on a CSR Wallet Address you will be required to:

Sign a Signature Request in MetaMask for the CSR Wallet Address
Provide additional Supporting ID information.

You should take great care in this process.

Once approved future CSR distributions will go to your address.

Notes:

1. You cannot set “Security Hold” on any CSR Wallet Address for distribution rows that are already issued.
2. You are responsible for maintaining the security of your private keys and your CSR Wallet Address, the company is not responsible for your security.

CSR Support aims to process requests to lift “Security Hold” status within 2 working days.

The company reserves the right to refuse any and all requests to lift “Security Hold” status at its sole discretion.

To request “Security Hold” status be lifted, follow the instructions below:

Login into CSRNow.com and select “My Profile”.
The “My Profile” page lists all CSR Wallet Addresses connected with your account at CSRnow.com.

CSR Wallet Addresses that are currently under “Security Hold”, will have a button called “Lift Security Hold”.
To launch the “Lift Security Hold” wizard click “Lift Security Hold”.

Additional confirmation and verification information will be required.

Lift Security Hold Wizard
Step 1
In Step 1, you will upload an image file containing a picture of your Government-issued photo ID, e.g. passport, driving license, ID card, etc.
a) Click Choose file and select your image file.

Click Next.
Step 2
In Step 2, you will upload an image file containing a selfie, holding a plain piece of white paper with CSRnow.com, today’s date, and your CSR Wallet Address clearly written on it.
When taking your selfie you should hold your ID card and the piece of paper in your hand.
Ensure that your face is completely visible and your hand does not obscure your ID card details.
a) Click Choose file and select your selfie.

Click Next.
Step 3
In step 3 you will confirm you own the CSR Wallet Address.
To confirm that you own the address you are required to complete a “Signature Request” using MetaMask.
A “Signature Request” is a free process and no Ethereum or CSR will be deducted from your account.
a) Select the CSR Wallet Address in MetaMask.
b) Click Verify.

c) After reading the confirmation message in MetaMask click “Sign”.

d) Once you have signed the Signature Request the Wizard process is complete.
Note: Requests to lift Security Hold for CSR Wallet Address are manually reviewed and approved by CSRnow support.
This review process may take up to 2 working days.

e) You will see progress alongside the CSR Wallet Address in “My Profile”.

Once your request has been processed you will be notified when you log into CSRnow.com