Frequently Asked Questions


Frequently Asked Questions

CSR Plastic Neutrality


Plastic Neutrality accures when an individual or corporation retires CSR Plastic Credits to offset 100% of the plastic waste that individual or corporation creates.

CSRnow make the process super simple

  1. Click on “Become Plastic Neutral” at the top of this page.
  2. Select your required frequency, Monthly (Popular), Yearly or Single Payment.
  3. Set the slider to your desired kg amount.
  4. Click Confirm and Buy.
  5. Review your order details and click “Next”
  6. Enter you Person Details and click “Next”
  7. Enter your plastic waste footprint details.
  8. Confirm you are a real human.
  9. Read and accept the Terms & Conditions
  10. Click Buy.
  11. You can then download your Purchase Order form.
  12. Make payment to the bank account detailed on the Purchase Order.
  13. Once we receive payment we will process your order within 10 working days.
  14. You will be able to access the paid invoice at

Reverse charge on EU VAT

CSRnow follows VAT and other regulations as guided by our professional advisors.

The VAT Reverse Charge mechanism is available when you, as a VAT registered entity, buy goods or services from suppliers in other EU countries.

The Reverse Charge moves the responsibility for the recording of a VAT transaction from the us as the seller to you as the buyer.

How does the Reverse Charge work?

When the Reverse Charge is applied you, the recipient of  make the declaration of both purchase (input VAT) and the our sale (output VAT) in your VAT return. In this way, the two entries cancel each other from a cash payment perspective in the same return.From the authorities’ point of view, they can see the transaction reported in the special boxes provided in the returns for cross border supplies of goods or services.

Where did the Reverse Charge come from?

The Reverse Charge mechanism was created when the European Union Value Added Tax system was reformed for the launch of the single market in 1993, to help simplify the VAT reporting across the 27 member states.

Need more advice?

If you require additional information or support in connection with Reverse Charge or any other financial matter you should refer to your financial advisors.

CSRnow validates your country and VAT number against VIES (VAT Information Exchange System) provided by The European Commision

We understand you need to request your local state VAT authorities to be included in this system.

If your VAT registration number does not validate on the VIES site it will not validate at CSRnow.

If you require additional information you should consult your financial advisors.

Frequently Asked Questions

CSR Information


If you see errors in a CSR Discretionary Award Application showing on your CSR Information dashboard click here to let us know the details.
If you see errors in your FLP redemption showing on your CSR Information dashboard click here to let us know the details.

It can take up to 28 days for your Discretionary Award Applications to show on your CSR Information Dashboard.

If you completed the application more than 28 days ago click here to let us know the details.

It can take up to 28 days for FLP redemptions to show on your CSR Information Dashboard.

If you carried out a redemption more than 28 days ago click here to let us know the details.

Active members of are provided automatic access to the CSR Information. Please check your account at

Any individual or corporation with an interest in CSR has automatic Guest access the CSR Portal.

If you have made or wish to make an application under one of the discretionary CSR award programs and are not an active member of Amplivo your registration is NOT automatic.

You are required to completed a registration application.

Note all applications are manually reviewed. This manual review takes time and we ask for your patience.

We aim to process all applications within 7 days but in some cases this can take until 28 days.

To start your application process click here.

Frequently Asked Questions

CSR Merchants


We hope to start accepting merchant applications in October 2021

The CSR Merchant Platform will offer a wide variety of  features to merchants.

The initial feature set will be available in Q4 2021 with planned enhancements already planned well into 2022.

Frequently Asked Questions

CSR Mall


The CSR Merchant Mall is planned for Q4 2021.