Frequently Asked Questions
Frequently Asked Questions
CSR Plastic Neutrality
CSRnow make the process super simple
- Click on “Become Plastic Neutral” at the top of this page.
- Select your required frequency, Monthly (Popular), Yearly or Single Payment.
- Set the slider to your desired kg amount.
- Click Confirm and Buy.
- Review your order details and click “Next”
- Enter you Person Details and click “Next”
- Enter your plastic waste footprint details.
- Confirm you are a real human.
- Read and accept the Terms & Conditions
- Click Buy.
- You can then download your Purchase Order form.
- Make payment to the bank account detailed on the Purchase Order.
- Once we receive payment we will process your order within 10 working days.
- You will be able to access the paid invoice at CSRnow.com.
Reverse charge on EU VAT
CSRnow follows VAT and other regulations as guided by our professional advisors.
The VAT Reverse Charge mechanism is available when you, as a VAT registered entity, buy goods or services from suppliers in other EU countries.
The Reverse Charge moves the responsibility for the recording of a VAT transaction from the us as the seller to you as the buyer.
How does the Reverse Charge work?
When the Reverse Charge is applied you, the recipient of make the declaration of both purchase (input VAT) and the our sale (output VAT) in your VAT return. In this way, the two entries cancel each other from a cash payment perspective in the same return.From the authorities’ point of view, they can see the transaction reported in the special boxes provided in the returns for cross border supplies of goods or services.
Where did the Reverse Charge come from?
The Reverse Charge mechanism was created when the European Union Value Added Tax system was reformed for the launch of the single market in 1993, to help simplify the VAT reporting across the 27 member states.
Need more advice?
If you require additional information or support in connection with Reverse Charge or any other financial matter you should refer to your financial advisors.
CSRnow validates your country and VAT number against VIES (VAT Information Exchange System) provided by The European Commision
https://ec.europa.eu/taxation_customs/vies/
We understand you need to request your local state VAT authorities to be included in this system.
If your VAT registration number does not validate on the VIES site it will not validate at CSRnow.
If you require additional information you should consult your financial advisors.
Your VAT number will start with the Country identifier (2 letters) and be followed by a long number.
For example IT12345678 or FR87654321
Frequently Asked Questions
CSR Information
CSR allocations for purchases of PNPs will show in “My CSR” (Click here) on or before the Friday of the week following payment being received by us.
Once you see your allocation you should enter your CSR wallet address at which you want to receive your CSR.
Purchases prior December 2022
You will receive 10% of your allocation in the following working week and 90% over the next 6-12 months as Plastic Waste in Removed from the Environment.
Purchases from December 2022 onwards
You will receive 10% of your allocation in the following working week and 90% every 4 weeks in 10% allocations as Plastic Waste in Removed from the Environment.
CSR allocations are made to the a CSR Wallet address you provide.
If your wallet address is not showing on the allocation line in “My CSR”, there you can click the pencil icon on the right to add your CSR wallet address.
If you have several empty CSR Wallet address records, you can add the same wallet address to all records in Step 4, by clicking on the check-box saying: “Use this address on all rows on CSRNow.com which do not have an address now.”
CSR allocations are made to the a CSR Wallet address you provide.
You can request CSR Wallet Address update under “My CSR” dashboard.
Please follow instructions for Updating CSR Wallet Address published under Tutorials section.
Any individual or corporation with an interest in CSR has automatic Guest access the CSR Portal.
If you wish you access your private holding information on CSRnow.com and your email address is not recognized you should contact us here.
Note all applications are manually reviewed. This manual review takes time and we ask for your patience.
We aim to process all applications within 7 days but in some cases this can take until 28 days.
If the details shown on your “My CSR” page are not correct follow the instructions below:
1. If you purchased your PNP on CSRnow.com click here.
2. If you purchased your PNP or acquired you CSR on another platform you should contact support on that platform.
Application Statuses have the following meaning:
Issued
A status of “Issued” is given to CSR allocations that have been distributed to you in full amount.
Partially Issued
A status of “Partially Issued” is given to CSR allocations that have been partially distributed to you. For example, you may have received a 10% distribution for a larger amount.
Incomplete
A status of “Incomplete” is given to CSR allocations where there is insufficient data for us to proceed with distribution.
Complete
A status of “Complete” is given to CSR allocations which have all relevant data from you for the CSR distribution. Note, this does not mean that CSR has been issued to you.
Pending
A status of “Pending” is given to CSR allocations where there is sufficient data for us to proceed with distribution but is yet to meet distribution criteria.
Under Review
A status of “Under Review” is given to CSR allocations that are being considered and are not yet approved or rejected.
Under Manual Review
A status of “Under Manual Review” is given to CSR allocations that are being considered and are not yet approved or rejected and will require a manual review process.
Manual review process will start in 2nd half of 2022.
Rejected
A status of “Rejected” is given to CSR allocations that have erroneous data, are falsely claimed or have been considered and rejected. No distribution to such allocation will be made and the allocation is listed on CSRnow.com for reference only.
In upcoming months we will introduce an appeals process for Rejected CSR allocations where you will be able to re-submit the application or defend your claims.
Please monitor the official communication channels and this site for additional information.
Until such time as the formal appeals process is live, no additional review or consideration will be given to rejected CSR allocations.
Deleted
A status of “Deleted” is given to CSR allocations where multiple submissions of the same application have been identified. Only one valid application can be submitted.
Security Hold
A status of “Security Hold” is given to CSR allocations that are considered for one reason or another to be at risk.
In some cases, the status of “Security Hold” will be lifted over time. You may make an application for “Security Hold” to be lifted if you feel this is appropriate.
Follow the instructions for Lifting Security Hold at the Tutorials section.
Missing CSR address
We do not have a record of your CSR address for this allocation. You can add the CSR address by clicking the pencil icon in the Action area on the right-hand column of the table.
Follow the instructions for Adding or Updating CSR address at the Tutorials section.
In Process
A status of “In Process” is specific for Mandatory Purchase Pools (MPP). This status indicates that the application to participate in the MPP has been approved and is due to be distributed in due time.
Hold
A status of “Hold” is given to CSR allocations that are considered for one reason or another to be un-distributable at the moment and will be reviewed by the management.
The distribution of CSR is segmented into various pools based on various criteria as below.
The letter identifies the Pool and the number is the allocation position in the pool at the time of viewing. When allocations from the pool are made the position number will decrease. The lowest numbers will be allocated next.
Pool A
Allocations in Pool A are redemptions that were carried out before 15th May 2021 where the resulting CSR allocation was less than 100,000 CSR.
Pool B
Allocations in Pool B are redemptions that were carried out between 16th May 2021 and 1st October 2021 where the resulting CSR allocation was less than 100,000 CSR.
Pool C
Allocations in Pool C have applications for a discretionary award of CSR due to prior holdings of ISF where the application was made prior to 1st October 2021 and the resulting CSR allocation was less than 100,000 CSR.
Pool D
Allocations in Pool D are redemptions that were carried out before 15th May 2021 where the resulting CSR allocation was 100,000 CSR or more.
Pool E
Allocations in Pool E are redemptions that were carried out between 16th May 2021 and 1st October 2021 where the resulting CSR allocation was 100,000 CSR or more.
Pool F
Allocations in Pool F have applications for a discretionary award of CSR due to prior holdings of ISF where the application was made prior to 1st October 2021 and the resulting CSR allocation was 100,000 CSR or more.
Pool G
Allocations in Pool G are redemptions that were carried out after 1st October 2021. All Pool G Allocations receive an initial 10% distribution the following working week with the 90% balance being distributed within 12 months.
Pool H
Allocations in Pool H have applications for a discretionary award of CSR due to prior holdings of ISF submitted in period of Oct 2021 until 31st March 2022.
Pool I
Allocations in Pool I have small, less than 100 of CSR holdings.
Pool J
Allocations in Pool J discretionary award applications of CSR due to prior holdings of ISF carried out in March 2021.
Pool K
Allocations in Pool K are forced redemptions carried out on January 8th, 2022.
Pool MPP
Allocations in Pool MPP are CSR allocations of Mandatory Purchase Pools. Your stake in the pool is added as a note on the allocation row. MPP-s are due for distribution once pool has been filled and released by MPP Manager.
Pool January, February, …, December
Allocations in Pool “month name” (JAN22 … DEC22) are allocations of CSR because of purchases in that month of 2022. You may find that initially your allocation is allocated to pool G pending final processing into the monthly pools.
Pool Week-_ _-of-2023
Allocations in Pool Week-number are allocations of CSR because of purchases in that week of 2023.
Pool BNS23-…
Allocations in Pool BNS23-… are CSR allocations of promotions of a specific week of 2023.
Unfortunately not.
In order to properly reflect the retirement of your CSR plastic credit as you progress, it is only possible to link 1 (one) CSRnow.com account to one Ethereum blockchain address.
The CSR Retirement process is the confirmation of the end user of CSR Plastic Credit.
As part of the process an individual or company sends (using the retirement process on CSRnow.com) CSR from their Blockchain CSR Wallet (often referred to as a MetaMask Wallet) to the CSR Retirement vault.
Once this is complete a certificate is produced and can be downloaded from CSRnow.com as confirmation.
Once CSR is sent to the CSR Retirement vault it is forever removed from circulation.
The visibility setting for CSR Retirements is by default set to Private. You can set the visibility of the CSR Retirement in the “Retirement of CSR” menu by opening an individual retirement event. There you can choose to set the setting to Private, Restricted or Public.
Note, chosen setting will apply to all individual retirement events.
You can learn more about the Retirement process at the Tutorial page on https://csrnow.com/content/learnings/tutorials/.
By default the name on CSR Retirement certificate and/or Hall of Fame displays the name of the account holder.
If you wish to display a Company Name instead, you can change this setting under the “My CSR” dropdown menu. There is a tab called “Retirement of CSR Setting” where you can insert the Company Name.
Type in the Company Name in the text box, check the tick-box next to “Display company name instead of account holder name” and click “Save”.
Upon refreshing the browser the changes will appear on certificates and on Hall of Fame.
You may stake / save your CSR at the Company’s vault and earn additional CSR. At the moment you can save your CSR for 6 or 12 months.
Please note, CSR savings period commences once Your CSR allocation reaches it’s distribution order. Until then you are able to cancel or change the desired savings period.
To learn more about CSR staking / saving read the tutorial at https://csrnow.com/content/learnings/tutorials/
If you purchased your PNP or acquired your CSR on another platform you should review the FAQs on that platform as additional more specific questions may be answered there.
Should you still have questions you should raise a support ticket on that platform.
Frequently Asked Questions
CSR Merchants
We hope to start accepting merchant applications early in 2022**
** Date Subject to Change
The CSR Merchant Platform will offer a wide variety of features to merchants.
The initial feature set will be available in Q1 2022** with planned enhancements already planned well into 2022.
** Date Subject to Change
Frequently Asked Questions
CSR Mall
The CSR Merchant Mall is being developed. We anticipate initial launch of the Merchant Mall Q1 2022**
** Date Subject to Change